Shipping & Returns

SHIPPING:

UPS Shipping takes on average 1-5 Business Days

UPS is paid but we make as cheap as possible and cover 1/2 the cost as it includes free insurance on your package.

 

 

Free Shipping is typically through the post office, when just a under a pound (single pre workouts, 1 to 3 fat burner or other pill bottles.) 2 or more heavier items like powdered based products will go as UPS most of the time. Sometimes will go as USPS Priority on occasion due to what every zoning is fastest. 

Free Shipping is not insured. We are not responsible if it gets lost in shipment or a “false” delivered. You can add insurance to your Free Shipping for the cost of $2.99. This ensures and guarantees you will get your items. Personally as the owner I would encourage to at least use this during the peak months of October-January through the post office as it is more likely to get held up.


Overnight Shipping is through UPS. If you overnight shipping is the next business day. Friday Overnight shipping gets delivered on Monday, not Saturday. That is how UPS Next Day Air works. Shipping Cuts off at 4pm eastern time as that is when the UPS takes our last over night shipping. If you ordered at 4:05 PM and paid over night on a Thursday. It will count as a Friday shipment and UPS picks up on Friday. Thus they overnight and it gets to you on Monday! We will not refund shipping cost if we ship out overnight and gets delayed by UPS. We do not make a penny on overnight shipping or any shipping at all in fact. So if you order on Friday and get the next day, Monday, we will not refund as we paid for the shipping on your behalf and that is still next day to ups.

 

Specifics and Restrictions:

We allow returns & exchanges of unused products within 30 days from original purchase date.

You will be refunded the amount you paid minus Shipping Costs. Shipping Costs will not be refunded. If you got Free shipping we will refund the cost paid MINUS the cost of shipping. Thus the item for example was $50 plus free shipping. First Class may of cost of $3.50 so we will refund $46.50. If you used a discount when purchasing, you will receive the discounted price returned to you. This means you will not receive the full retail price when you did not pay the retail price.

Due to health and safety concerns with the type of products we sell, we are unable to take back items in which the manufacturer’s seal has been broken.

How to Return or Exchange:

When returning an item please email support@thenutrastop.com for instructions and your order number. Please do not ship the product before contacting us as we cannot guarantee your return.

CANCELATION:

When canceling an item please email support@thenutrastop.com to see if your order is eligible for cancellation. If an order was prep and shipped, please read our “HOW TO RETURN OR EXCHANGE” once the product is returned to our warehouse. We can process a full refund.

 

Please Note:

Buyer is responsible for All Shipping and Tracking Costs for the return. Please make sure you get a shipping receipt from the carrier as we are not responsible for items lost in shipping.

If you have questions or concerns please contact us.

NUTRASTOP LLC
1045 Amelia Street

Granger Indiana 46563

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